Tees Law has achieved the Customer Service Excellence standard following a rigorous assessment process
Tees Law has achieved the Customer Service Excellence standard following a rigorous assessment process.
The legal and wealth management company – which has six offices including its headquarters in London Road, Bishop's Stortford – gained the award following an in-depth examination of the areas of the business deemed to be a high priority for customers: delivery, timeliness, information, professionalism and staff attitude.
The accreditation lasts for three years, with holders subject to annual reassessment.
"Client experience is at the heart of everything we do, which is why we are so delighted to have achieved this prestigious accreditation," said customer service manager Mike Harris.
"We always tell our clients to expect more from us, and the Customer Service Excellence award not only demonstrates that we are attaining those high standards set, but also gives our clients reassurance that we are continually striving to put them first."
Tees has consistently received excellent client feedback in the annual rankings of specialist directories such as the Legal 500 and the Chambers and Partners guide to the legal profession.
"We have learned a great deal from how we have been able to continue to deliver for our clients during the pandemic, and our experiences are helping to drive further improvements to be implemented across the business," said group managing director Ashton Hunt.
"Our core strategy remains to continue to invest in the best technology to support our outstanding people, who are focused on delivering an exceptional experience for our clients."