20 years on, the HR team are still GO-ing strong
A Bishop's Stortford employment agency, which is one of the top performers in its group, has credited its success to retaining a family-run feel, despite being part of one of the UK’s largest recruitment chains.
HR GO Recruitment, which has been based in Northgate End for 20 years, is one of the brand’s flagship branches and is often held up as an example to the 50 other offices owned by parent company HR GO plc.
Branch manager Tanya Stevens said: “We don't consider ourselves to be a typical high street agency – we class ourselves as a family-run business, which allows us to offer a much more personal level of customer service and gives us the flexibility to work in partnership with our clients.”
A high staff retention rate has been a major strength over the years. The team of nine full- and part-time staff build long-lasting relationships both with candidates and clients, enabling the HR GO Recruitment team to act as both advisor and advocate.
The team regularly informs clients on matters such as changes to employment law, the National Living Wage, the Real Living Wage, salary benchmarking and employee benefits. In a candidate-driven market, HR GO Recruitment also provides guidance to clients on the value and benefits of employing part-time workers and much more.
“One of our greatest strengths is the length of service from most of our employees,” said Tanya. “I've been with the business for 19 years. A handful of my colleagues have been with the branch for almost as long as I have. It's something we're very proud of and believe this is the reason why so many of our long-established clients trust, respect and enjoy working in partnership with us.”
She continued: “Our aim is to always provide an honest and reliable service to our clients and candidates alike. We're a strongly customer service-focused team and that's the key to our successful business.
“For our clients, this means providing an all-round service based on their requirements and allows us to advise and provide guidance on issues that impact their business and staff.
“For our candidates, it means listening to and understanding their expectations and being able to match them to a suitable role. We fully prepare our candidates for interviews with prospective employers and continue to support them once they're in a permanent or temporary role.
“As an example, we recently had a temp who had been working for a particular client for a long time. We felt that she deserved a pay rise as the role she had originally been recruited for had evolved considerably. Given the good relationship we have with her employer, we were able to approach them on her behalf without her knowing. They were very receptive and agreed straight away to a pay rise. Our temp was delighted we had gone to this effort for her.”
The Bishop’s Stortford branch specialises in the commercial (office and professional), industrial, airport, engineering, technical and IT sectors.
Tanya said: “We've had an exceptional year, placing well over 100 candidates in temporary work each week. In addition, we've had a very successful year placing candidates within new permanent roles across all the sectors mentioned above.”
The Bishop’s Stortford branch's turnover has increased by 64% in the past three years and by 97% in the past five years, she added.
As such, Tanya is looking to expand the team in the coming 12 months as well as explore the possibility of growing the business into other industry sectors.
“We've gone from strength to strength this year – it's been a really exciting time for us and we're looking forward to more of the same in 2019,” she said.
Central to this continued success is the role HR GO Recruitment plays within the community as sponsors of Bishop’s Stortford rugby club’s ladies' team and the annual Bish Bash music festival.
Tanya said: “Having been a part of the town for so long, it's important to us that we're supportive of the community we serve. Without the support of the local people, we wouldn't be where we are today, so if we can recognise that by putting something back into the community then we will continue to do so.”
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More by this authorEleanor Kent