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New rules for social distancing on Bishop's Stortford bus services




New social distancing measures will operate on Arriva buses in and around Bishop’s Stortford.

In line with Government guidance, the company will tape off seats within two metres of the driver, although wheelchair spaces will always remain available.

A 'no standing' policy will be in place. When revised capacities are met, buses will show a “bus full” sign and drivers will stop only to let passengers get off. If the bus stops, only one passenger will be able to board for every passenger that disembarks.

Arriva is also asking passengers to wear face-coverings in enclosed spaces where social distancing is not possible, carry hand sanitiser, keep windows open to help with ventilation and avoid sitting in seats which face each other.

Solo passengers should sit next to a window and leave a space in front of, behind and next to them, although members of the same household should sit next to each other.

Payment should be contactless or via the Arriva app, and no change will be given for cash. Travellers should not stand or queue in the aisle of the bus or next to the driver and keep a two-metre distance from other people at bus stops.

Simon Finnie, area managing director, said: “The safety of our passengers and colleagues is of the utmost importance to us, and in addition to these new measures we continue to operate in line with previous Government advice to ensure bus travel is as safe as possible for those needing to make essential journeys.

"We appreciate some people may be concerned by the new capacity levels and would like to assure you that we want everyone’s journey to be as smooth and as safe as possible. We will be closely monitoring and adapting services in line with demand, wherever we can, to help ensure this is the case.

“We have an enhanced cleaning regime in place, ensuring all touch-point surfaces, both on our buses and in our depots, are regularly deep cleaned. Our drivers’ protective screens have also been enhanced. Guidance on social distancing is clearly marked on board our buses, with notices advising passengers where to sit.”


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