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Greater Anglia named Train Operator of the Year in Rail Business Awards 2020

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The company in charge of train services through Bishop's Stortford has been named Train Operator of the Year in the Rail Business Awards 2020.

However, judges focused on Greater Anglia’s initiatives on its network outside of the West Anglia mainline between Cambridge and London Liverpool Street, which also serves Sawbridgeworth, Stansted and Elsenham.

Last year, GA introduced its 'Norwich in 90' service, improved its delay repay compensation scheme to include all delays of 15 minutes and over and started to bring in new trains.

Greater Anglia's Jamie Burles (30618445)
Greater Anglia's Jamie Burles (30618445)

The company also made progress in improving punctuality, which resulted in more than 35,000 more trains arriving on time in 2019 compared to 2018.

This sustained punctuality drive led to some months of record-breaking performance, especially on the Great Eastern mainline and Southend line, which saw four successive months from March to June of over 94.5% of trains on time – some of the best ever performance seen on these routes.

The operator also continued to invest in stations, including the new Meridian Water, car parks and new services and saw passenger numbers increase.

Jamie Burles, Greater Anglia managing director, said: “To be named Train Operator of the Year is a tremendous accolade and a credit to the hard work and determination of everyone in our team, across the whole of Greater Anglia, to make our service much better for our customers.

“We have seen our improvements in punctuality recognised across the industry and have been named most improved London and the South East operator for punctuality on our commuter lines in Essex and Hertfordshire. Customer satisfaction has also increased by 8% to 81%.

The citation for Greater Anglia’s award at the Rail Business Awards, which are organised by Railway Gazette, said: “Greater Anglia had an excellent year in 2018-19, continuing to innovate while preparing for the arrival of its new trains. The judges commended it for launching the 'Norwich in 90' service with existing stock, whilst also improving regional and commuter services.”

Last year, the Stansted Express – the Liverpool Street to Stansted Airport service, which is managed by Greater Anglia – was named Operator of the Year in the Global Air Rail Awards.

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