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Hertfordshire health services aim to improve end-of-life care



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A survey has been launched to improve end-of-life care across East and North Hertfordshire.

Dr Rachel Joyce, director of clinical and professional services for Hertfordshire and West Essex Integrated Care System, said: “We know that for anyone who has lost a loved one, it will be a very difficult and sensitive time.

“Our services would welcome feedback on the end-of-life care that people will have encountered over the last six to 12 months in order to learn and improve. Learning from the experiences and insight of relatives and carers is a vital way in which we do that.

“Obviously, there have been many challenges in health and social care during the coronavirus pandemic, with several changes to end-of-life care that have required staff, patients and their relatives and carers to adjust.

“We are keen to know about the quality of care received, how patients and their loved ones were involved in decision-making and any other aspect of care that could either be shared or improved upon.”

The team wants to hear from people whose loved ones received end-of-life care during the last six to 12 months from:

  • East and North Hertfordshire NHS Trust (Lister Hospital in Stevenage)
  • Hertfordshire Community NHS Trust (care provided at home by a district or community nurse)
  • Hertfordshire Partnership University NHS Foundation Trust
  • Isabel Hospice (including hospice at-home services)
  • Any care homes across East and North Hertfordshire

Visit www.healthierfuture.org.uk/eol-survey to complete the anonymous survey or for further information.



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