New Stansted Airport service for deaf or hard-of-hearing passengers

Stansted Airport has joined forces with SignLive to offer deaf or hard-of-hearing passengers the opportunity to communicate via British Sign Language (BSL).

The new service enables travellers to communicate in BSL with a certified interpreter via video who provides two-way translation between the customer and airport staff.

Customers simply log on to the SignLive app on iOS, Android or a web browser and find Stansted Airport in the community directory to use the service.

Anita Harrison, Stansted's customer operations director, said: "We're delighted to announce the introduction of the SignLive app, which is another illustration of our commitment to removing all barriers to travel.

"We want all passengers to enjoy their experience of travelling through Stansted, and no one should ever feel excluded from accessing any of our services or facilities."

The new service is the result of collaboration between the airport and its accessibility advisory group.

Andy Wright, chair of Stansted Accessibility Forum for Everyone (SAFE), said: "This is a really positive step towards ensuring that people with hearing impairments can enjoy the same airport experience as everyone else."