NHS in Herts and West Essex facing ‘unprecedented demand’ as flu cases surge

The NHS in Hertfordshire and West Essex is experiencing “unprecedented demand” because of a surge in flu cases and other winter viruses.

Services are under “extreme pressure” as they look after growing numbers of very unwell people.

Dr Jane Halpin, chief executive of Hertfordshire and West Essex Integrated Care Board (ICB), said: “We are seeing much higher numbers of people with flu this year, some of whom are seriously ill.

“If you, your friends or family members are entitled to a flu vaccine but haven’t had it yet, it’s not too late. Don’t put yourself and NHS services at risk – get your vaccinations and check that your loved ones have had theirs too.

“Ask at your GP practice or drop into a local pharmacy. Most practices and pharmacies will have some flu vaccine left in stock, but you may need to try more than one location.

“Thank you to everyone for showing patience with our teams as they try to help everyone who needs their care.

“Winter is always a busy time for the NHS, but this year we have seen unprecedented demand due to a higher-than-expected surge in flu cases and other seasonal illnesses.

“For most people, these illnesses are best dealt with at home. Where you do need support, you can help us by using the right NHS service for your needs. This means we can keep hospitals and emergency departments available for treating those with life-threatening or very serious conditions.”

To prevent winter viruses from spreading, protect vulnerable relatives and friends and ensure that vital services are there for those who need them, NHS bosses advise:

• Ensure flu, Covid and RSV (respiratory syncytial virus) vaccinations are up to date.

• Treat the norovirus bug, which causes sickness and diarrhoea, by staying at home, getting plenty of rest and drinking lots of fluids.

• Reduce the spread by washing hands frequently with soap and water – hand gels will not kill norovirus.

• Stay away from care homes, hospitals and social occasions until clear of symptoms for at least two days.

• Treat flu by staying at home, getting plenty of rest and drinking lots of fluids. Simple painkillers can help. Flu is not usually a concern for otherwise healthy adults and older children but can be more worrying in the very young, very old or those with other illnesses.

• Reduce the spread by using tissues and washing hands frequently with soap and water. As with stomach bugs, stay away from care homes, hospitals and social occasions.

• Get medical advice straight away for those who are very unwell. Early help can prevent hospital admission and save lives. Contact NHS 111 online or by phone for urgent help.

Pharmacists can advise on minor symptoms and prescribe medicine for some patients, including children with earaches and women with urinary tract infections. Where the pharmacist is unable to help or if symptoms need further investigation, patients will be directed to a GP or another health care professional.

Those who need to consult a doctor are urged to use online services where possible and avoid calling during the 8am rush.

The ICB also urged families to be ready to pick up discharged hospital patients by car so that beds are available for the seriously ill.

For more information, see https://www.hertsandwestessex.ics.nhs.uk/your-health-and-care/stay-well/winter-health-and-wellbeing-hub/.