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Coronavirus: Princess Alexandra Hospital sets up video calls for patients and their loved ones




Patients can enjoy precious contact with their loved ones thanks to a new video call service for some wards at Princess Alexandra Hospital.

Visiting is suspended as the PAH NHS Trust manages the demands of Covid-19 at the Harlow general hospital as well as Herts and Essex Community Hospital in Bishop's Stortford and St Margaret's Hospital in Epping.

There are a few exceptional circumstances when visiting is permitted, including a patient receiving end-of-life care, accompanying a woman in labour or a parent or carer with their child.

New video call service (33928734)
New video call service (33928734)

Family and friends of patients can email paht.virtualvisiting@nhs.net to arrange their 10-minute video call and find out how to join the chat, which is hosted on secure video conferencing software.

This service is currently available only for patients who are staying on Harlow's John Snow, Lister, Locke, Harold or Kingsmoor wards and is offered between 2pm and 4pm, seven days a week.

Shahid Sardar, PAH's associate director of patient engagement, said: "We understand that this is a difficult time for family members and friends who are not able to visit their loved one in hospital.

"It means so much to people to stay in contact with their loved one during these unprecedented times and will help to keep their spirits up.

"We are working hard to ensure that all of our patients can stay in touch with their relatives and friends, and have plans in place to introduce this service for those patients who are not staying on Covid-19 allocated wards in the near future."

The PAH NHS Trust has 414 general and acute beds at the Princess Alexandra Hospital and its 3,500 staff serve a core population of about 350,000 people in West Essex and East Hertfordshire.



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