Postal deliveries in Bishop's Stortford area hit as workers struck down by Covid-19 and other sickness
Almost a third of postal workers covering the Bishop's Stortford area have been off work at the same time at Royal Mail's busiest time of year because of a Covid-19 outbreak and other sickness.
A spokesperson for the company admitted this week it was experiencing delays to the service in the Chelmsford (CM) area, which incorporates Stortford, Sawbridgeworth and surrounding villages, due to "significant" absences on medical grounds.
"Due to the exceptionally high numbers of staff absent, we have taken on extra staff to provide additional support," said the spokesperson.
"We apologise to customers for any inconvenience they may have experienced. We are working hard to get our levels of service back to normal as soon as possible."
The spokesperson said that anyone who has concerns about delivery of their mail should contact Royal Mail customer service on 03457 740 740 or via the website www.royalmail.com.
In November 2020 the Indie reported that 37 postal workers had been sent home from the Sawbridgeworth sorting office to self-isolate after five staff tested positive for Covid-19.
Deliveries were affected, with householders left waiting for medication, hospital appointment letters and Christmas parcels.
At the time a Royal Mail spokesperson said some areas of the country "may on occasion experience a temporary reduction in service levels due to coronavirus-related absences and necessary social distancing measures at their local mail centre or delivery office".