Princess Alexandra Hospital NHS Trust launches No Excuse for Abuse campaign to protect staff
The Princess Alexandra Hospital NHS Trust (PAHT) has launched a new zero-tolerance campaign to combat aggressive behaviour towards staff.
“No Excuse for Abuse” aims to embed a culture of support, safety and respect to create an environment that is free from abuse of all kinds, including verbal, physical and racist taunts.
Giuseppe Labriola, deputy chief nurse and lead for the campaign at PAHT, said: “Our dedicated teams are proud to provide high-quality care, support and experiences for our patients and visitors.
“Most people can go to work without the risk of violence and aggressive behaviour and so should our health professionals – but this isn’t always the case.
“We understand that patients may feel frustrated while waiting to be seen, feeling unwell or in a heightened state of emotion; however, our people have the right to feel safe and valued to enable them to focus on providing the care our patients need.
“Violence and aggressive behaviour towards our people are taken very seriously and will not be tolerated. The appropriate action will be taken.
“Our heartfelt thanks to the majority of our patients and visitors who already show kindness and respect to our people. We hope to see all of our patients and visitors actively support this message.”
PAHT provides services at the Princess Alexandra Hospital in Harlow, Herts and Essex Hospital in Bishop’s Stortford and St Margaret’s Hospital in Epping.