Punctual Greater Anglia wins hat trick of hat tricks for train performance at Golden Whistles Awards 2025

Greater Anglia (GA) has won three national accolades for train performance for a third consecutive year.

At the Golden Whistles Awards 2025, the business again won Best London and South East Operator, for its commuter and regional services; Best Long Distance for its Norwich-Ipswich-Colchester-London intercity services; and Best Operational Performance, for minimising delays.

The awards are based solely on operational results and statistics. GA, which operates the Stansted Express and the West Anglia line through Bishop’s Stortford, Stansted and Sawbridgeworth, is the first to achieve the treble three times.

Its moving annual average public performance measure (PPM) figure – which records train arrivals at the destination within five minutes of scheduled time (or 10 minutes for intercity services) – is now at 94.2%.

The impressive results are also evident using the more challenging “Time to 3” performance measure, which measures the arrival within three minutes of every single train at every station it serves. On this measure, GA’s annual performance is 94%.

Managing director Martin Beable said: “We’re really proud to have received these three major awards for the third year in a row. It’s further deserved recognition for our teams and the excellent performance being delivered across GA over the past 12 months.

“Customers consistently rate a punctual and reliable service as their key priority for rail travel, so we’ve been focusing relentlessly on meeting those expectations and, with the help of our new trains and targeted work by colleagues across our company, day in, day out, we’ve been delivering performance at the highest standards ever seen in our region, on an ongoing basis, for five years now.

“We also recognise the work of our key industry partners, such as Network Rail, Stadler and Alstom, in providing such a good service.

“We pledged that with the help of our new trains we would transform the rail travel experience in East Anglia, both in terms of the on-train environment and performance standards. We’re achieving that aim and we’re fully focused on maintaining and further improving service standards in the years ahead to deliver an even better, even more consistent service.”

The Golden Whistles is an annual event organised by Modern Railways magazine and the Chartered Institution of Rail Operators to celebrate excellence in UK railway operations.