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Sawbridgeworth left with one banking facility as TSB closes Bell Street branch



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Bank bosses have been criticised for not looking after their loyal customers after the TSB bank in Sawbridgeworth shut for good on Thursday (May 3).

Closure of the branch in Bell Street leaves residents with just one banking facility, Nationwide in Knight Street.

It was one of 164 branches listed for the axe, with the loss of more than 900 jobs, in a TSB announcement late last September. Others in Herts and Essex that have already closed include Ware on February 2, Waltham Abbey on March 31, Dunmow on May 13 and Hitchin on June 3.

Bell Street in Sawbridgeworth. Pic: Vikki Lince
Bell Street in Sawbridgeworth. Pic: Vikki Lince

The bank said when the closure was announced it was due to a “marked shift to digital banking”. In a statement released to the Independent in October a spokesperson said that only 12 customers used the Sawbo branch regularly.

“The decision to close our Sawbridgeworth branch was not taken lightly, but our customers are banking differently, with a marked shift to digital banking," added the spokesperson.

But this week Sawbridgeworth town mayor Cllr Greg Rattey said: "This town has an older population. Banks need to look out for their loyal customers instead of always offering deals for new ones."

Greg Rattey was made mayor at Sawbridgeworth Town Council's annual general meeting in May
Greg Rattey was made mayor at Sawbridgeworth Town Council's annual general meeting in May

Cllr Rattey, who is the town council's business champion, added that Nationwide's cashpoint had been out of order for most of last week.

TSB is advising customers to use the branch in Bishop's Stortford. The spokesperson said that banking services were available at post offices, with the nearest one "less than a mile away".



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