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Stansted Airport turns up the heat in preparation for a scorching summer season

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London Stansted departure lounge (7981675)
London Stansted departure lounge (7981675)

Stansted is gearing up for summer with hundreds of new staff and improved facilities.

Last year, the airport experienced its busiest ever summer, with 8.4m passengers passing through in the three months from the start of June to the end of August and 100,000 passengers in one day at its peak.

Improvements for 2019 include:

  • Up to 200 new security officers and customer service ambassadors
  • A new technology-led terminal control centre, The Hub, which will aim to ensure a smooth flow of passengers and enhance the airport’s ability to respond to operational issues
  • More seating in the departure lounge, including a dedicated family area and a quiet space for passengers who wish to relax away from the main departure lounge
  • Additional water fountains to help encourage wider use of reusable bottles
  • More charging points for electronic devices
  • Doubling the number of terminal cleaning staff to 100 and in-sourcing the service to enable direct management
  • Upgrades to passenger wayfinding and help points, including a new information desk airside
  • A new 2,700-space multi-storey car park with additional blue badge spaces, and a rise in the price of the Express Set Down area to reduce ‘kiss and fly’ and encourage sustainable transport to and from the airport
  • A brand new fleet of more than 30 buses serving airport car parks and airside, reducing journey times and introducing real-time information for passengers
  • Increased seating capacity in popular restaurants, including 200 in The Windmill pub and 100 at Burger King, and
  • New and upgraded toilet facilities.

These steps complement work already under way by the airport’s partner organisations, including investment by Ryanair in new ground handling operations.

The airport's chief operating officer, Steve Griffiths, said: “We are fast approaching our busiest time of year. A priority for us is to ensure that all of our passengers have a great airport experience as they head off on their holidays.

"We’ve been working very closely with our operational teams and airport partners to develop our plans for the summer, carry out essential maintenance work and ensure our teams are where they need to be to keep the airport operating smoothly.”

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